Hi
I am using Auth0 Android SDK to authenticate users.
It used to work well, however over the last 7 days I’ve faced 30 occurrences of An error occurred when trying to authenticate with the server.
.
The issue happens on any Android version from 11 to 14, and any kind of Android device (Samsung, Huawei, Oppo, Xiami, Google).
Here is the stacktrace :
An error occurred when trying to authenticate with the server.
com.auth0.android.provider.OAuthManager.resume (OAuthManager.java:53)
com.auth0.android.provider.WebAuthProvider.resume (WebAuthProvider.java:22)
com.auth0.android.provider.AuthenticationActivity.deliverAuthenticationResult$auth0_release (AuthenticationActivity.java:22)
com.auth0.android.provider.AuthenticationActivity.onResume (AuthenticationActivity.java:189)
android.app.Instrumentation.callActivityOnResume (Instrumentation.java:1587)
android.app.Activity.performResume (Activity.java:8690)
android.app.ActivityThread.performResumeActivity (ActivityThread.java:5061)
android.app.ActivityThread.handleResumeActivity (ActivityThread.java:5104)
android.app.servertransaction.ResumeActivityItem.execute (ResumeActivityItem.java:54)
android.app.servertransaction.ActivityTransactionItem.execute (ActivityTransactionItem.java:45)
android.app.servertransaction.TransactionExecutor.executeLifecycleState (TransactionExecutor.java:176)
android.app.servertransaction.TransactionExecutor.execute (TransactionExecutor.java:97)
android.app.ActivityThread$H.handleMessage (ActivityThread.java:2415)
android.os.Handler.dispatchMessage (Handler.java:106)
android.os.Looper.loopOnce (Looper.java:211)
android.os.Looper.loop (Looper.java:300)
android.app.ActivityThread.main (ActivityThread.java:8395)
java.lang.reflect.Method.invoke (Method.java)
com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:559)
com.android.internal.os.ZygoteInit.main (ZygoteInit.java:954)
To authenticate users I use WebAuthProvider#login().
Additional info:
- Auth0 Android SDK version 2.10.2
- Compile SDK 34
- Target SDK 34
Users are reporting they land on the Auth0 error page that says “This could be a misconfiguration in the system or a service outage. We track these errors automatically, but if the problem persists feel free to contact us.”
Looking for help to troubleshoot this further.
Thanks