Error: You should not be hitting this endpoint

Thanks James

Can I get clarification on the following

  • What exactly is it meant by a case and who will be looking into it ?
  • How long does it usually take to resolve such cases and what sort of priority do you have on them
  • How will I get notified of the progress

I need to be able to clarified on the above points so I can update my client in the right direction and also help somebody else if they face such an issue