Overview
This article explains an error that occurs when a user attempts to access the Connections tab for an application in the Auth0 Dashboard. The following error is displayed:
Error!Unexpected failure trying to fetch connections, try again later.
Applies To
- Connections
- Applications
Cause
The error is caused by the user’s assigned roles lacking the specific permissions needed to access the Connections tab. The ability to manage enabled connections for an application is a separate permission that must be explicitly granted, even if the user’s account has permissions to manage other parts of an application.
Solution
To resolve this issue, a tenant administrator must adjust the roles assigned to the user’s account by granting one of the following roles:
- Assign the Editor - Specific apps Role. The administrator can then explicitly select the applications the user needs to manage. This grants access to the Connections tab for only the specified applications.
- Assign the tenant-level Admin Role. This provides full administrative access to all settings within the tenant.
NOTE: The Admin role is highly privileged and should be assigned based on the organization’s security policies.