I have impersonation enabled for some our admins but we need it enabled for a new admin. How can I get it enabled for them?

As far as I’m aware impersonation (when enabled) is available to all administrators that have full ownership of the associated tenant/domain. If you’re referring to a user that was invited to administrate a single client application then impersonation will indeed not be available, but this is intent…

Enabling impersonation for an additional administrator

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Enabling impersonation for an additional administrator

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