Enable Biometrics later on after first having declined on Android

Knowledge Articles
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Problem statement

We are using the Auth0 Android SDK and WebAuthProvider.login method to log in, and we have some users who have declined to enroll in Biometrics on the “Login faster” dialog of the login page. Later they change their mind and want to enroll. It seems there is no way to access the dialog again.

Is there any way to let our Android users see the “Login faster” dialog again?

Solution

Please advise the users to clear the application data for the browser on their device, then they will be able to get to the Biometrics enrollment prompt again (the “Login Faster” screen).