Identifier First + Biometrics Enabled but not users are not able to choose biometrics for login

I got

  • Identifier First + Biometrics Enabled
  • When signup, users are promting to enrolled in using biometrics
  • User enrolled and registered device for faster login
    But when user try to re-login on the same device, it is not promting user to use biometrics to login.

Where did I config wrong?

Here is user’s info

Hi @quanlm

Welcome to the Auth0 Community!

Thank you for posting your question, I’ve checked your tenant configuration and it looks like you enabled the MFA only which will work as a additional factor based on the user confidence-score. To allow users for biometric login you’ll need to configure passkeys → Configure Passkey Policy and Passkeys

Thanks
Dawid

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