Device Registration Error - WebAuthn

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1

Hi all,

We’ve occasionally experienced the below device registration error with webauthn and can’t seem to pin down the issue. Below happened on an iPhone 14 Pro Max running iOS 16.3.1 using the iOS SDK. There was one other forum post suggesting it can be caused by not having an enterprise account, but we do. We are also aware of the device limitation of 1 phone, 1 tablet, and 1 browser per account, this user did not have a phone registered. Any idea as to what scenarios can cause this error?

Device registration error
Device registration error1290×2796 171 KB

Thanks!

2

I was able to identify one scenario where this screen is presented. If the device isn’t signed into iCloud, even when you enabled it via the system prompt you will end up on this screen and will have to press try again… Still looking for other scenarios though.