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Dashboard administrator lost MFA device

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dashboard-admins
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#1

One of our dashboard administrators has lost there MFA device and recovery code - thus cannot login. Is there anyway to remove this situation - such as allowing them to register a new MFA device?


#2

Given the sensitive nature of the operation these types of request are not well suited to be treated through the public community. Looking at your account you have access to a paying account which allows you to submit to private and ticket based support channel; I would recommend you to raise this situation through a ticket instead. Would you be okay with that procedure?


#3

Given the sensitive nature of the operation these types of request are not well suited to be treated through the public community. Looking at your account you have access to a paying account which allows you to submit to private and ticket based support channel; I would recommend you to raise this situation through a ticket instead. Would you be okay with that procedure?


#4