Hi,
I am using a custom login experience through Branding → Universal Login → Manage Classic Login, where we have implemented a custom login page.
We recently enabled MFA via a post-login action, and the MFA flow itself is working as expected. However, when we attempt to customize the MFA theme from the same Classic Login Page settings, the changes are not reflected during the MFA challenge.
Since MFA is configured as optional and triggered conditionally through post-login actions, we cannot enforce MFA as “always required” from the Security settings. Because of this, we are unable to rely on the standard MFA configuration options for styling.
Could you please clarify:
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Whether MFA UI theming is supported when MFA is triggered conditionally via post-login actions?
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If not, is there an alternative or recommended approach to customize the MFA appearance in this setup?