Custom Email Templates not working

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,
1

i have getting below error :

{
  "date": "2023-03-15T05:17:14.663Z",
  "type": "fn",
  "description": "To: akgupta317@gmail.com",
  "connection": "email",
  "connection_id": "",
  "client_id": "xUGNdBpvT9W6KpUlQUy8ZrzZbwVCnysQ",
  "details": {
    "email_type": "verification_code",
    "to": "akgupta317@gmail.com",
    "error": "The from address does not match a verified Sender Identity. Mail cannot be sent until this error is resolved. Visit https://sendgrid.com/docs/for-developers/sending-email/sender-identity/ to see the Sender Identity requirements"

I am using send grid as a custom email service.

i have also verified sender identity on sendgrid, still it shows same error.

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2

Hi Ankit,

:thinking: Looks like that error is coming from Sendgrid, and from the description in the error it looks like the problem has to do with the from address defined - or lack of, by looks of the information in the details section. Have you checked the configuration to ensure that a correct from address is being applied?

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