Hi, I am using my own custom database to set up SSO integrations with a third party service provider. I have checked my cpanel settings and details. The user I am using the set up this database connection has all the privileges.
I am also sure my credentials are correct as I have used the myconfig file to retrieve these details.
I would like to point out that I am using the MySQL template in order to establish the login connection.
I am still not able to connect. The error I receive is ‘are you sure you are calling the callback function’ after 20 seconds. I have requested my web hosting to enable the range of IP’s listed. I have included one of these under the remote database connection on my cpanel.
I think I have done everything that needs to be done - yet I am unable to establish the connection.
I am currently using the free trial version (is this the reason why I am unable to connect?). Any help will be much appreciated.