checkSession always returns login_required after login

Help
1

Hi,
some of our users are experiencing an issue that they seem to be logged out right after they login via the Auth0’s Universal Login page.
After looked closely i saw that they get the following error after the checkSession function is called:
{
code: login_required,
description: Login required,
error: login_required,
error_description: Login required,
original: {
error: login_required,
error_description: Login required
}
}

After i checked the other threads about this topic i tested the google social connection and it seems ok.
example user that experience the problem:
[
{
“connection”: “Username-Password-Authentication”,
“provider”: “auth0”,
“user_id”: “5dd3b8939520700f27e5cf2b”,
“isSocial”: false
}
]

I am using the 9.11.3 version of the auth0-js package.
If you need more information, please let me know.
Thank you.

3

@orayya,

This error suggests that the session that is maintained via a cookie is either non-existent, or invalid. If this is happening intermittently than the user may have 3rd party cookies disabled. If it is happening consistently then it suggests to me that there may be a configuration issue.

Can you please DM me a HAR file of the transaction so I can investigate further?

4

In my case, the user didn’t disable 3ed party cookies, but after using custom domains, the problems was solved.
Thanks!

5

Great! Let us know if there is anything else you run into.

6

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