I am trying to request a change password email to be sent but the logs are showing the error message below.
{
"date": "2021-10-16T07:57:29.712Z",
"type": "fn",
"description": "To:",
"connection": "Username-Password-Authentication",
"connection_id": "",
"client_id": "",
"details": {
"email_type": "reset_email",
"to": "",
"error": "The from address does not match a verified Sender Identity. Mail cannot be sent until this error is resolved. Visit https://sendgrid.com/docs/for-developers/sending-email/sender-identity/ to see the Sender Identity requirements"
},
"log_id": "90020211016075734795221522307871831472866395389584998466",
"_id": "90020211016075734795221522307871831472866395389584998466",
"isMobile": false,
"user_agent": "Other 0.0.0 / Other 0.0.0"
}
The error says the from address does not match a verified Sender Identity but I have verified the sender identity in SendGrid and I can confirm that the API key and from address on the email provider page is correct. Emails also get sent when I use the “Send test email” button on the email provider page.
Could I please get some help on why it is giving an error when trying to send the change password email.
Thank you.