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Change Account Domain

tier1
account-name

#1

Hello,

We’ve recently changed the name of our company.

When we signed up with Auth0 we used our old company name. This means that when we send a password reset email, our old company domain appears.

Is there anyway for Auth0 to change our company name? We’d rather not create a new account as we’d need to redevelop everything as it all refers to ClientId and Secrets.

Regards.


#2

If you want to just change the company name displayed, you can change it in the Settings section of the Account Settings(https://manage.auth0.com/#/account) page.

But, if you want to change the url of your Auth0 account (e.g. company.eu.auth0.com), according to (https://auth0.com/docs/policies/data-transfer#frequently-asked-requests-that-are-not-allowed) not even Auth0 can do it. However, you can create a new account and using Management API (https://auth0.com/docs/api/management/v2) and use extensions(like https://auth0.com/docs/extensions/user-import-export) to move all your configurations and users to the new account.


#3

This is highly inconvenient. I want to be able to change my account domain.


#4

Is there any chance of making it easier?


#5

Unfortunally, at the moment, there is not an easier way for this. Since is not possible to rename a tenant, the available option is to manually migrate your data to a new account.


#6

Change your account domain (the tenant name) is one of Auth0’s Unsupported Requests:


#7