Overview
When reviewing New Universal Login’s (NUL) Accessibility features, it appears that the country code selector screen has a “clear” ( X ) button on the search input that is not focusable for keyboard navigation. Is this expected?
Applies To
- Accessibility
- WCAG
Cause
Auth0 is compliant with the WCAG 2.2 accessibility standard. This can be enabled in the Dashboard as a toggle, and it will be applied to all tenants in 2025. See Auth0 Universal Login Accessibility for more details.
A common misconception about WCAG is that it doesn’t require every interactive element to be focusable by the keyboard; it just requires that all functionality be accessible.
The X-clear button, the X icon is clickable when there’s text, and keyboard users can press Escape to clear the entire field. This provides the same functionality without needing the button itself to be focusable. Delete or backspace removes one character, while Escape clears the whole field, matching the button’s function. As long as the NUL widget provides the same functionalities for accessibility as for UI clicking navigation, it is compliant with WCAG: WCAG 2.2 Keyboard (Level A)
Solution
The behavior is expected according to WCAG Compliance standards for Accessibility, as mentioned in the cause.
Customers can still submit suggestions for improvements as product feedback. Any feedback reported through that channel goes directly to our product team in order to help them prioritize future work.