Can't remove 2FA from my auth0 management account

[WebSecure]

Hi James,

Is this going to be fixed on an individual account basis?

I have the exact same issue and was just silently waiting in the background for a global fix.

I made a GIF to show you what’s happening:

[James.Morrison]

For the time being this is a case by case basis @WebSecure, if you could check the following for me I would appreciate it:

@James.Morrison

When you get a chance can you attempt the flow in question in a new browser session? For example, can you open a new Chrome Incognito window and attempt to add the device there? If this works then this may be related to browser cookies and my recommendation would be for you to clear any cookies associated with the auth0.com domain in the window where the flow fails.

However if this does not work, then can you DM me the information below when you get a moment?

@James.Morrison

• Let me know whether the you want to reset the MFA enrollment (i.e. change device) or remove it altogether.
• Let me know the email address of the affected user and any other instruction that the user might have provided (i.e. “Just for my Google social login”).
• Associated Tenant

Thanks!