I have a user that no matter what we try we get an error when trying to log in with that account. I searched the users for that user and tried to delete it and even though it said user was deleted, they continue to show in the list, so I am unable to get rid of them in the list. However, if I try to click on the user it says user deleted. Since I have no way to contact support, how can I go about getting them removed fully so I can see if that is why they can’t login.
Welcome to the Community!
Could you send the error you are seeing when the user tries to log in?
Here is how to get a token that is used in the “SET API TOKEN” on the top left of the Management API docs page so that you can make the request: Get Management API Access Tokens for Testing
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