Hi,
We have a Custom Database that Import user form Cognito into Auth0. When we try creating a new user in Auth0 in that Custom Database and sending a Change Password Ticket, we receive this error “The user with id (undefined) is not a member of organization with id (org_aaaaaaaaaaaa).” The user is a member of that organization, I can login with that user in that organization with the password set in creation steps.
Thanks,
Doing some test, I find that when I user the connection_id + email in Change Password Payload give me that error. Using only user_id work when that is not working. Can we always use the user_id instead of connection_id + email or some time the user_id will not work.
Hi @jeep.lavoie
Welcome to the Auth0 Community!
I am sorry about the late reply to your inquiry.
Where are you trying to generate the password change ticket? Inside the custom database scripts or during an action trigger?
As long as the user is a member of the organization, you should be able to use email + connection_id whenever you are trying to generate a ticket. It appears that in your situation, the user_id does not get passed on. Also, the user_id should be working just as fine, perhaps, for your situation, since you are importing users from Cognito, retrieving the user_id of the newly created user in Auth0 is more suitable.
Otherwise, if you would try creating the password change ticket during a PostUserRegistration action might accomplish your use case in using the email+connection_id.
Let me know if you have any other questions!
Kind Regards,
Nik
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