Bugs in forms - some parts are skipped

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1

Hi everyone,

Since end of last week I have a problem with my custom registration form.
Some part are skipped and it’s even impossible to finish the registration process.

I changed nothing on my side so I guess it’s some kind of bug with Auth0 and I hope they will repair ASAP.

I tried to clone the form and use the cloned one but same problem…

Anyone with the same here ? :slight_smile:

Thanks for help !

3

Hi @thomas.vanhorebeek

Welcome to the Auth0 Community!

Thank you for posting your question. Can you share more details regarding what stopped working and possibly steps to reproduce this error?

Thanks
Dawid

4

Hi mate,

Thanks for helping me !
Well… if you try to register…

The step after the account type choice is skipped (you should see a big form with name, phone, ect…) right through the RGPD acceptance and even there you cannot validate the form :frowning:

5

Thank you for the update, did you use the form template or build the solution from scratch?

Thanks
Dawid

6

From what I remember I went to “Action => Forms => Create” and build from scratch.
It worked properly for months and now alloversudden its broken so I guess some bug on Auth0 side…?

7

One more question, when did you notice that the Forms started to skip some parts in the flow?

Can you also DM me your tenant’s name (just to make sure I’m checking the correct tenant), and can you try to debug the flow from the Debug tool and check if there are any errors? Here’s a doc on how to do it → https://auth0.com/docs/customize/forms/flows/flow-execution-and-debugger#debug-flow-executions

Thanks
Dawid

8

The problem has been reported on sunday, but was maybe there saturday/friday… no idea.
My tenant is ******.

For the flow debugger, the problem is not on a flow. It’s on a router that does not route properly to the next step. The step is skipped and I go directly to the next one.

9

Thank you for the quick update. I’ve talked with our engineering team, and they asked if you could add the empty router (preferably) or flow after the step that you want to show first to the user. Can you update that and let me know if this helped?

Thanks
Dawid

10

Interresting, I cloned a step and put it before the router.
I can access this step now… then if I validate the step, the router and the next step is still skipped.

11

Hi @thomas.vanhorebeek

Thank you again for the update. Our engineering team is actively working on the fix to the issue that you reported. I will make sure to let you know once the patch is applied to production.

Thank you, and apologize for the inconvenience!
Dawid

12

Hi mate,
Don’t know if you did something but it works now :slight_smile: