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Bug: manage.auth0.com page won't load

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#1

When I try to log into the auth0 website to manage my account, I get stuck on the spinning auth0 logo. Looking at the dev tools, I see an error: “NotFoundError: Node was not found” on line 147 in dashboard.bundle.js

I’m running Firefox 62.0.3 on Windows.


#2

Hey there @je_pd, are you seeing this same issue on other browsers and machines? When you get a moment can you DM me the details such as Email address you are trying to login with and tenant? Thanks in advance.


#3

Other browsers: it works on Chrome and Edge on windows.

Other machines: Firefox on linux is failing in the same way.


#5

@James.Morrison I am still getting this error. I did DM you. Let me know if there is more information you’d like.


#6

Sounds great, I’ll dive in and take a look and let you know what I find. Thanks!


#7

I wanted to follow up with you @je_pd and see if you have Content Blocking on Firefox enabled? If so can you disable this and give it another go? Thanks in advance.


#8

I restarted firefox in safe mode (no extensions, etc) and the page loads.
Here is the console log when that happens:


#9

And, back in normal mode - where I get the spinner, the console:


#10

Manage to figure out that it was this extension causing the issue:

Really not sure what is going on there, but when that extension is disabled, I’m able to load the auth0 page.


#11

Thank you for letting us know about the extension failure. We will definitely keep that in mind in the future when troubleshooting similar scenarios!