Auth0 Home Blog Docs

Authorization Extension API Respond 500 Internal Server Error Randomly

authorization-extens
server-error
500

#1

Hi,
I’m randomly receiving 500 Internal server Error when using Authorization Extension API in various scenarios with the following error messages.


500 Internal Server Error

Error: Script generated an unhandled asynchronous exception.

  • When adding users to roles
  • When loading all permissions, roles

500 Internal Server Error

Error: socket hang up\n at createhangUpError (_http_client.js:213:15)\n at Socket.socketOnEnd (_http_cli …

  • When try to load all roles (https://{ExtensionURL}/*******/api/roles)

Please let me know if you need further details on API calls triggering these errors. As I found the errors are coming very inconsistently and randomly, I would like to understand the meaning of these errors.

I would also like to understand the stability of Authorization Extension, because it also shows errors occasionally when I open Authorization Extension UI.

{
  "code": 500,
  "error": "Script generated an unhandled asynchronous exception.",
  "details": "Error: Blocked event loop",
  "name": "Error",
  "message": "Blocked event loop",
  "stack": "Error: Blocked event loop\n    at <anonymous>:1:38\n    at nextTickCallbackWith0Args (node.js:489:9)\n    at process._tickDomainCallback (node.js:459:13)"
}

#2