Authenticator app (google) shows Organization Name. Would like to set it as something else

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When logging in with MFA I see the Organization Name in my google authenticator app. This has no correlation to the product our users are logging into (only the name of their org). How do we set it to a different value?

I have seen this: How can I set the title shown in the authenticator apps in auth0?

But this user sees the Tenant name - in which the simple fix is to change the Friendly Name of the tenant. But ours isn’t even showing the Tenant name, only the name of the Org that user is in

Many thanks!

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Hello,
I have the same problem. Did you find any solution ?

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Same issue here, would be better to have a combination of the friendly name + organization name

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Same issue here. Auth0, is there a way to change the OTP name to Organization Display Name?

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Hi @rdlou,

Welcome to the Auth0 Community!

If the user enrolling in MFA using an authenticator app is not part of an organization, the label will take the value of the friendly name of the tenant. If the user is part of an organization the label will take the value of the friendly name of the organization he’s authenticating for.

This is similar to how in Google or Microsoft, no matter what application of theirs you’re trying to sign in to, they’re still all managed by their respective corporation. This is because in Auth0, the account is not bound by application, but by tenant, or if an organization owns the account, by the organization.

If you have any other question feel free to reach out.

Have a good one,
Vlad

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