Auth0 callback contains private IP address, not the domain name

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Hello all,

When my application is accessed outside our company’s network, we’re experiencing some issues.

I’ll pretend the site name is test.abc.com and the private IP is 10.2.4.01

When someone logs into my site, they are immediately shown an unexpected callback URL error, where it shows that it attempted to redirect the user to 10.2.4.01/site/callback instead of test.abc.com/site/callback.

Any ideas why it’s responding to the user with the private IP? Is this something to fix on my end, not Auth0’s end?

Thanks