Auth0 apostrophe in email

[shulamit.ferber]

Hi! We have a client that registered to auth0 with an email that has an apostrophe and is unable to open the “reset password” email.

Steps to reproduce:

1. Create a user with an apostrophe in the email from The API:

    const { ManagementClient, AuthenticationClient } = require('auth0');
    const aClient = new AuthenticationClient({...credentials});
    const mClient = new ManagementClient({...credentials});
    // create function
    const user = await mClient.createUser({email: "namela’name@gmail.com", name: "Name La’name"}) // user created successfully
    await aClient.requestChangePasswordEmail({email,...credentials}); // reset password link is sent to user email
   

2. User clicks on the set password link in the Email > receives blank page. In the console, we see a SyntaxError

Can the issue be related to the apostrophe? user without apostrophe are able to open the link successfully.

[ricardo.batista]

Hi @shulamit.ferber

Can you check if your Universal Login password reset page https://manage.auth0.com/#/password_reset has the Customize toggle enabled and contains the following code for the email?

  new Auth0ChangePassword({
      container:         "change-password-widget-container",                // required
      email:             "{{email | escape}}",                              // DO NOT CHANGE THIS

If the email is enclosed in single quotes and does not contain the | escape part try adding it to see if it helps with this issue.