Android react native app, User can't login after a month, have to delete user to clear issue

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Hello, we are having an issue with our react native app when it is deployed to android (ios is fine) After around a month users stop being able to log in and we have to delete the user from Auth0 and have them re-auth to be able to access it. Does anyone know what could be causing this and how we could fix it?

Edit: I was just told that it is effecting ios as well.

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Hi @jdrees,

Welcome to the Auth0 Community!

I recommend checking your logs to see if there are any clues as to why your users are suddenly unable to log in. You should look for the f log event type code, which refers to failed login events.

I hope this helps!

Thanks,
Rueben