Hi,
I am very new to auth0 and have been working on a hobby project. I have created an auth0 account about 3 months ago while developing locally and added user authentication successfully during development. Free tier for now.
Now that i deployed my whole project on render, I will need to update a few URLs in my dashboard so that my auth0 account works with the deployed render URL. Upon trying to login, I cannot access my dashboard anymore. I login successfully with password + 1 time code and then only get greeted by a screen to create a new tenant without anything else being accessable. No matter what region i choose, the error popup “Error! Something happened while trying to create the tenant: Failed to create account” arrives.
Why is that happening? How can I access my dashboard again to change the URL settings i need to change so that I can finally test my deployed test version? I am a bit confused.
Thanks a lot!
Hello @yazurahgame and Welcome to the Auth0 Community!
We are sorry for the inconvenience this has caused, but we are currently investigating an incident that impacted our services in the us-5 region. Our team is actively working to mitigate the issue. We will provide updates as we gather more information.
In the meantime I would recommend checking out our status page for updates on the matter!
Thank you!
Remus
Hello @yazurahgame
I’m writing to confirm that the recent incident has been fully resolved.
Our engineering team has implemented the fix and is now actively monitoring all systems and logs to ensure continued stability and performance.
You can always find our official system status at: https://status.auth0.com
If you are still experiencing any related issues, please reply to this message or open a new topic, and we will investigate immediately.
Thank you for your patience and understanding as we worked to resolve this.
All the best, Dawid
Thanks, that was the cause!