Access Denied (403) and 500 Internal Server Error in Dashboard for Tenant Owner / Admin

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Hi Auth0 Community Support,

I am experiencing a critical issue with my Auth0 Dashboard where I am completely locked out of managing my applications and settings, despite being the sole Admin/Owner of the tenant.

Problem Description:

  • When navigating to Applications or Tenant Settings, I get UI errors: "Error! Access Denied" and "Error! API Error. Please contact support if the problem persists".
  • Under Tenant Members, no members are displayed, and the console throws a 500 Internal Server Error.
  • Requests to Auth0 Management APIs fail with 403 Forbidden and 500 Internal Server Error.

Error Details (from Browser DevTools Console):

  1. GET https://manage.auth0.com/api/usage/clients → 403 (Forbidden)
  2. GET https://manage.auth0.com/api/authz-tenant-members?... → 500 (Internal Server Error)

Tenant Details:

  • Tenant Name: dev-iineqbd5cvb35xcq
  • Region: US-5
  • Role: Admin / Owner (via Auth0 Teams team-qjel80v)

It seems like there is an issue between Auth0 Teams and the Management API for my tenant. Could someone from the Auth0 engineering team please help me with this issue?

Thank you!