"You may have pressed the back button..." error on native app

Problem Statement

Many users cannot log in to our mobile application.

Symptoms

  • 401 response from /authorize/resume
  • request to /authorize/resume has the did and did_compat cookies, but not the auth0 and auth0_compat cookies
  • users see the error: “You may have pressed the back button…”

Steps to Reproduce

On an iPhone, go to Settings > General > Date & Time > toggle off “Set Automatically” and choose a date that is ahead or behind the current date.

Cause

The iPhone’s date was set ahead or behind.

Solution

On the iPhone, go to Settings > General > Date & Time > and toggle ON “Set Automatically”.