Wrong password after Success Change Password

We have a user who tried 3 times for successfully resetting password but failed to login with wrong password.

The user was using iOS Safari to access our nextjs-auth0 web app. Is there anything we can help on this user?

Hi @yibo,

Thanks for reaching out to the Auth0 Community!

In this situation, there are a few options you can choose to help the user.

You could try using the Management API to send then a password reset link that may help them recover their account.

The other option is to reset the passwords for them using the Management API or Auth0 dashboard and provide them with a temporary new password to log in and allow them to reset it afterward.

Lastly, although not ideal, you could delete the user and have them sign up again.

Please let me know how this goes.

Thanks.

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