We currently have two products that have their users in two separate Auth0 databases. Now these users are to be brought together in a database so that they can log in with just one login. Is there a way we can transfer the users including their password? Or is it only possible via export / import and password reset workflow?
Welcome to the Auth0 Community!
If you want to move users between database connections you will need to do an export/import, and request their password hashes via a support ticket.
There are also other options, like password reset workflows like you mentioned, or account linking.
Many thanks for the answer.
Do I understand correctly, we can request the password hashes with a support ticket and can then import them together with the other user data?
In this way, users don’t have to assign a new password?
What format do these password hashes have - is that also in json or csv?
Thanks very much
Yes, that is correct.
I’m not sure. If you are interested, I would simply create a support ticket and start the process.
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