Windows Live login gives intermittent "504 Gateway Time-out"

Help
, ,
1

Hi, we started seeing intermittent “504 Gateway Time-out” this weekend continuing into today when logging in to one of our apps through Windows Live (Google Account works fine). The error happens after the user clicks the login button in the auth0 Lock screen and the browser says “Waiting for [tenant].eu.auth0.com…”

Looking at the auth0 logs I can see the following:

{
“date”: “2019-03-11T10:59:27.633Z”,
“type”: “f”,
“description”: “Error: read ECONNRESET”,
“connection”: “windowslive”,
“connection_id”: “con_pmXTL6s26goJIzGd”,
“client_id”: “xxx”,
“client_name”: “xxx”,
“ip”: “x.x.x.x”,
“user_agent”: “Mozilla/5.0 (Windows NT 10.0; WOW64; Trident/7.0; rv:11.0) like Gecko”,
“details”: {
“body”: {},
“qs”: {
“code”: “xxx”,
“state”: “xxx”
},
“connection”: “windowslive”,
“error”: {
“message”: “Error: read ECONNRESET”,
“oauthError”: “invalid_request”,
“type”: “request-error”
},
“session_id”: “xxx”
},
“hostname”: “xxx.eu.auth0.com”,
“strategy”: “windowslive”,
“strategy_type”: “social”,
“log_id”: “90020190311105927633252928104682390251550693914188972034”
}

Any ideas what might be wrong or is there an issue with the Windows Live integration in auth0?

2

Hey there!

Sorry for such huge delay in response! We’re doing our best in providing you with best developer support experience out there, but sometimes our bandwidth is not enough comparing to the number of incoming questions.

Wanted to reach out to know if you still require further assistance?