Problem statement
My credit card is being bounced and I am seeing this message:
“Warning! We failed to charge your credit card. Please review your billing information or contact us at get in touch with us to help resolve this.”
May I know what went wrong?
I would like to know how to re-trigger the credit card payment and if this will affect the tenant running in production?
Symptoms
- “Warning! We failed to charge your credit card. Please review your billing information or contact us at get in touch with us to help resolve this.”
Solution
We recommend that you contact your credit card company. Billing issues can be triggered by a credit card reaching the limit or simply being rejected by the bank.
Generally, when your credit card charge fails, we automatically retry to collect the payments up to 4 attempts.
If the payment could not be processed after these attempts, then you will need to open a new Support ticket requesting that we retry the payment manually.
In any case, you can rest assured that the service will not be interrupted.
Please see our Billing Policy for more information.