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Why aren’t my newly created users showing up in a user search?

Question: Why aren’t my newly created users showing up in a user search?

Answer:

If you have recently created a user and cannot find them with the GET api/v2/users endpoint, it is likely because the data has not been indexed yet.

The search endpoints are defined as one of the following:

  • Eventually consistent : Search results may not reflect a recently-completed write operation. However, if you repeat your request after a short period of time, the response will return up-to-date data.

  • Immediately consistent : Search results will reflect the results of all successful write operations, including those that occurred shortly prior to your request.

This table describes the endpoints:

Requirement Endpoint to Use
Searches involving user attributes Get Users
Searches returning multiple users Get Users or Get Users by Email
Operations requiring immediate consistency Get Users by ID or Get Users by Email
Actions requiring user search as part of authentication processes Get Users by ID or Get Users by Email
Searching for users for account linking by email Get Users by Email

Supporting Documentation: