User not able to log in - expired token?

We have created a user for our QA engineer but he is not able to access our QA or Dev instances. The error (screenshots attached) seems to do with the token expiring, which suggests he should log out and log back in. However he is not able to do so - please see this recording as an example.

How can we resolve this? Are we able to “log someone out” through Auth0?

Hi @sagar3,

Thanks for reaching out to the Auth0 Community!

I understand that you have a user that is unable to log in.

Firstly, to force a user to log out, you can call the Auth0 Logout endpoint, which should look like the following format:

Once that is complete, the user can reinitiate the login flow to log into your application.

Please let me know how this goes for you.

Thank you.