User logins_count not increment

[rueben.tiow]

fHi @j.spiliot,

Thank you for your response and update.

@j.spiliot

So not sure what has gone bad with that specific user, but it is a bit annoying on his part, cause he gets the welcome email on every login, and we’d like to avoid that happening for him as well as for other users.

After reviewing your Tenant Logs, I found only one occurrence of the user successfully logged in through a Successful Refresh Token exchange (sertft Log Event Type code).

Moreover, the Welcome Email is only triggered once the user has verified their email address. Based on the user’s profile, I can see that they have an unverified email address. Therefore, one workaround I can recommend is to set the user’s email address to “verified” to trigger the Welcome Email for the final time.

Lastly, I recommend reading our How Logins count Attribute works FAQ which explains how the logins_count work.

I hope this has been helpful!

Please let me know how this works for you.

Thanks,
Rueben