User could not login with original password after I export/import them to new connection

[developers9]

Hi, I have 2 database connection namely SPI, and SPF. I imported successfully to my SPF database from SPI. So now when I search for ‘ehruniza_92@yahoo.com’ I can see it is available in this 2 connections. also I have set my app to use SPF only as connection.

But now my app using SPF, I could not log in using ‘ehruniza_92@yahoo.com’ email. I keep getting wrong username/password. I realize there is not password in json file generated by export. How can i export users and also get their password. isn’t Auth0 should generate the password also when exporting?

[dan.woda]

Hi @developers9,

Welcome to the Auth0 Community!

Follow this FAQ to get your user’s password hashes:

How do I export passwords hashes?

Problem statement We are in the process of migrating our user management system and in doing so will also need to migrate our users’ passwords. For this reason, we would like to request access to our users’ password hashes. Solution You can request an export of the users’ password hashes by opening a Support ticket. Please see Export Data for more information. Reference Materials: Export Data Data Export and Transfer Policy