[Urgent Help] Loss MFA key and recovery code, only has password cannot login dashboard

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1

I have lost my recovery key and MFA, but have my password. Need urgent help with resetting MFA. Thank you .

2

@support Can you please help with resetting MFA? Thank you.

3

I believe you can start a group DM with support via this community and they may be able to help. Are there any other admins on your tenant who can help you out? If you’re a paying user, you could also contact your AE or TAM. It’s always good to create a ‘break glass’ system user and at least you’ll always have a fallback.

5

Hello @hails,

Welcome to the Auth0 Community!

Thank you @JFoxUK for your contribution as well, however in this cases since both the MFA keys and the recovery code have been lost, in order to re-gain access to the account it is necessary to send us your account email address and if possible the tenant name to the @support group via direct message and we will take if further from there.

Thank you!
Best regards,
Remus