"Unexpected Runtime Authn Adapter Integration Problem" Error from SAML Login Attempt

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Last Updated: Sep 24, 2024

Overview

Login attempts from a PingFederate connection are failing with the following error message in the tenant logs:

Unexpected Runtime Authn Adapter Integration Problem.

Looking at the decoded SAML Response shows this error is coming from PingFederate:

    <samlp:Status>
        <samlp:StatusCode Value="urn:oasis:names:tc:SAML:2.0:status:Responder"/>
        <samlp:StatusMessage>
            Unexpected Runtime Authn Adapter Integration Problem.
        </samlp:StatusMessage>
        <samlp:StatusDetail>
            <Cause>
                org.sourceid.websso.profiles.RequestProcessingException: Unexpected Runtime Authn Adapter Integration Problem.
            </Cause>
        </samlp:StatusDetail>
    </samlp:Status>

Applies To

  • SAML Login
  • Ping

Cause

This error message is typically caused by an outdated and/or malformed agent-config.txt file.

Solution

This guide provides the steps necessary to take on the Ping side to resolve this error.