"Unexpected Runtime Authn Adapter Integration Problem." error from SAML login attempt

Knowledge Solutions
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Problem statement

Login attempts from a PingFederate connection are failing with the error message "Unexpected Runtime Authn Adapter Integration Problem." in the tenant logs.

Cause

  • This error message is typically caused by an outdated and/or malformed agent-config.txt file.

Solution

This guide provides the steps necessary to take on the Ping side to resolve this error: Ping Identity Support