Unable to use refresh token rotation

I’m trying to enable refresh token rotation in the dashboard, but it’s not working and I’m getting this error when I click on SAVE CHANGES button.

Error! The account is not allowed to perform this operation, please contact our support team.

Hey @farah.amawi, Welcome to the Auth0 Community!

Which type of application settings are you trying to change to enable RTR?
Can you try to use our management APIs as well to see if you face similar issue?
Get the client:

https://auth0.com/docs/api/management/v2#!/Clients/get_clients_by_id

Apply patch based on get:

https://auth0.com/docs/api/management/v2#!/Clients/patch_clients_by_id

Hi @sidharth.chaudhary, I’m trying to change SPA, I just tried the management API and same result

payload
{“refresh_token”: {
“rotation_type”: “rotating”,
“expiration_type”: “expiring”,
“leeway”: 0,
“token_lifetime”: 2592000
}}

result
{
“statusCode”: 403,
“error”: “Forbidden”,
“message”: “The account is not allowed to perform this operation, please contact our support team.”,
“errorCode”: “operation_not_supported”
}

Hi @sidharth.chaudhary, any update on this? is it possible to reproduce this issue on your side!

Thanks

Hey @farah.amawi, I was not able to reproduce this issue on my side, Looks like some permission or scope issue, can you DM me your tenant name to have a look? Also have you tried the same on a different tenant?

Hi @farah.amawi, as discussed since yours is a PSaaS environment which can have different configuration from the public cloud, The can be feature differences on PSaaS instance with public cloud.
Procedure would be to create a Support ticket via our support portal. Our PSaaS team will work with you to enable this feature(RTR) on your tenants.

Hi Sidharth,

Thanks for your help, can you please lead me on how to open a ticket with the PSaaS support team

@farah.amawi, you should be able to open the support ticket from tickets tab on our support portal:
https://support.auth0.com
Your tenant admins in the team should have access to the support portal to open the ticket with us

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