Unable to remove legacy Signup Prompt Partials after trial/plan downgrade — GET and PUT both return 403

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1

Hello,

I have a legacy Universal Login Signup Prompt Partial configuration on this Auth0 tenant:

Tenant:

dev-5pojw4hyj675f78p.us.auth0.com

Custom domain:
auth.vreka.app

The Signup Prompt Partials were configured previously and are still actively rendered on the live signup screen.

However, I can no longer manage or remove them.

Management API results:

GET /api/v2/prompts/signup/partials
→ 403 Forbidden

PUT /api/v2/prompts/signup/partials
Payload:
{}
→ 403 Forbidden

The empty object is intentional. I want the final Signup Prompt Partial state to be completely empty.

The Auth0 Dashboard also does not expose the existing legacy partials for editing/removal.

The old partials currently render application-specific fields including:

  • Full Name
  • Phone number
  • Confirm Password
  • Terms acceptance
  • Privacy/KVKK acknowledgement

Our architecture has changed and we no longer use Auth0 Prompt Partials for profile, phone, legal acceptance, or onboarding.

I am NOT asking to enable a paid customization feature.

I am only trying to permanently remove legacy configuration that is still active on my tenant but has become inaccessible after the feature entitlement changed.

Desired final state:

Prompt:
signup

Prompt Partials:
EMPTY

Please remove/reset all existing Signup Prompt Partials from this tenant, or provide a supported method that allows me to remove this inaccessible legacy configuration without upgrading the subscription.

Please leave all other tenant resources unchanged, including:

  • Login prompt
  • Page Template
  • Custom text
  • SPA application
  • Database and Google connections
  • Actions and Action bindings
  • Custom domain

This appears to be an orphaned/locked configuration issue: the tenant continues to render a previously configured paid feature, but the current plan does not allow the tenant administrator to read or delete that configuration.

Thank you.

3

Hi @metapak,

Welcome to the Auth0 Community!

I understand that you are unable to remove the previously configured partials from your tenant since currently your subscription is under a Free Plan.

While we apologies for having to go through such an inconvenience, this is quite an uncommon situation, so please allow me to ask you to send us a direct Message to @support group ( so that you will not have to share any further personal information under this public thread ) that includes the information stated under this topic, your Auth0 account’s email address, along any other information that you can upload. I have provided you the user role necessary, so if you could send us any screenshots of the current signup prompts that would be great, since we might need to escalate this case to our Engineering team.

Thank you!
Best regards,
Remus