Unable to modify any custom text in Universal Login Login screen via Auth0 dashboard (invalid key 400 error)

Help
,
1

Hello :wave: . My team uses the Universal Login. I am currently unable to update the “Custom Text” for in our Auth0 dashboard. I am attempting to update the email placeholder field on the login screen/prompt but nothing appears to happen when I click the “Save Changes” button in the Auth0 Web UI. I checked the browser console to see if there we’re any errors and I am seeing a 400 error. I am not seeing any type of visual error in the UI however.

PUT https://manage.auth0.com/api/prompts/login/custom-text/en 400 (Bad Request)
main.js:1 Uncaught (in promise) BadRequestError: Invalid key "invalid-email-format" in screen "login".
    at t [as constructor] (main.js:1:158650)
    at new t (main.js:1:158767)
    at e.makeError (main.js:1:161599)
    at e.errorHandler (main.js:1:160406)

Instead of using the custom text form to update the custom text, I tried modifying the JSON in the tabbed content to remove this apparently invalid invalid-email-format key in the JSON and in the form but this still didn’t fix this issue.

Could someone please look into this issue? This is a blocker for updating any custom text in the Universal Login for us.

3

Hi @noah.gorstein,

Welcome to the Auth0 Community!

The invalid-email-format key was removed from the login prompt a few weeks ago and the documentation is being updated. There are a few known and in-progress issues with this removal with respect to the Deploy CLI and Terraform. I understand that you are seeing this in the Auth0 Dashboard, however, which is new.

I cannot reproduce this on my tenant, but I will be opening up a ticket to the Engineering team about this so I will need a few things from you! Can you kindly attach (or send privately) some screenshots showing what you’ve described in the Auth0 Dashboard and developer tools? Additionally, could you provide the tenant’s name?

I look forward to your reply!

Thanks,

Mary Beth

4

Hey Mary Beth. Thanks for getting back to me! Our tenant’s name is stardog in US-3 region.

Here’s a screenshot of what I’m seeing in the Auth0 dashboard when trying to update the emailPlaceholder field. Error included

image
image1273×1284 169 KB

Thanks again!

1 Like
5

Hi @noah.gorstein,

Thank you for the screenshot! I have submitted the ticket to the Engineering team about this and will keep you updated with their findings.

Let me know if you have any questions in the meantime :slight_smile:

Best,

Mary Beth

10

Hi @alexp1,

I’ve added your report to the Engineering ticket I created and updated the existing ticket for this issue with the Auth0 CLI. I hope to have an update for you all soon!

Thanks,

Mary Beth

11

Apologies - I hadn’t changed anything in the CLI but it had retained the invalid-email-format in the custom text - so they next time i submitted it failed. I removed the invalid-email-format and it deployed successfully.

1 Like
12

Hi @noah.gorstein,

Just wanted to let you know that the team is still working on this! I am monitoring the ticket and will continue to keep you updated.

Thanks,

Mary Beth

1 Like
13

@noah.gorstein,

I hope you are well! A backlog item has been created to address this bug and is currently in internal review. I will keep monitoring this and will let you know when the fix has been merged.

Thanks,

Mary Beth

14

Hi @noah.gorstein,

The team can implement a fix for your tenants manually now. I messaged you privately to confirm all of the tenant names you need this fix for. Please let me know!

Thanks,

Mary Beth

15

Hi @noah.gorstein,

Engineering has enabled this fix on your two tenants. Can you confirm that this is resolved?

Thanks,

Mary Beth