Unable to login to Auth0 Dashboard with Google

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1

Hello everyone, hope you’re all having a great day
I’m facing a bit of a weird issue as am unable to login to the Auth0 dashboard using Google

Issue Summary

When choosing “Continue with Google” in the Dashboard login page I get " Access blocked: Authorization Error"

  • Expected: Get prompted to select a google email and continue with the authorization flow
  • Actual:
 Access blocked: Authorization Error
The OAuth client was deleted.
If you are a developer of this app, see error details.
Error 401: deleted_client

Steps to Reproduce if necessary

  1. Head to Auth0 Dashboard
  2. Choose “Continue with Google”

Error / Debug Info

  • This is the message when clicking " If you are a developer of this app, see error details":
Error 401: deleted_client
Request details: flowName=GeneralOAuthFlow

Environment

I tried on different platforms to confirm this wasn’t a device/application specific issue

  • Platforms:
  • Google Chrome Version 135.0.7049.85 (Official Build) (64-bit) - Windows 10 Pro 21H1 19043.5131 (Tried normal tab, incognito tab and with a VPN)
  • Microsoft Edge, Same device as above
  • Google Chrome, Android Phone
  • A collogue tried on Linux (Ubuntu), Chrome

Any help would be greatly appreciated, thank you

6 Likes
2

Hi @propelsearch

Welcome to the Auth0 Community!

Thank you for reporting the issue. We are investigating an incident that impacted logins to the Auth0 dashboard with Google as the identity provider. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.

Thanks
Dawid

2 Likes
3

Commenting to follow as I am having the same issue.

1 Like
4

Thanks for the quick reply and the update, is there any alternative way to get access to the account for the time being?

5

Hi @propelsearch

You would need to have another account connected to your tenant not using Google. I’m sorry and apologize that this issue occurred. I will make sure to update you all as soon as I have more details regarding it.

Thanks
Dawid

1 Like
6

Understandable, thanks for the reply and good luck. :handshake:

7

I’m letting you know that we’ve updated the Auth0 status page with information about the incident: https://status.auth0.com/

I’ll keep you updated, but you can also check the page for the latest update.

1 Like
8

Update:

Our Engineering team has identified and isolated the root cause of this issue. We are working urgently on mitigation actions to address this and we will post further updates here in approximately 15 minutes our efforts progress.

1 Like
9

Update:

Our mitigation actions are now underway and it will take several minutes for these actions to complete. We will confirm here with additional updates in approximately 15 minutes.

1 Like
10

Hi There!

Our engineering team has applied the fix and is actively monitoring the system.

Thanks
Dawid

11

Working now :+1: Thanks for your time

1 Like
12

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