UI frozen on auth0 login portal (using authorize()) on iOS and android simulators

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1

My setup:

  • react-native@0.74.7
  • react-native-auth0@4.4.0

I am having issues using the Auth0 Universal login portal in a simulator (both iOS and android). The portal popup window opens but the UI is frozen, the page is totally blank, the Cancel button doesn’t respond and the only way to close the popup is to force quit the app.

This behaviour doesn’t occur on real devices (android and iOS). There, I can see the Auth0 Universal portal fine and I am able to login.

Any idea what is going on and how I can remedy it?

Many thanks in advance! :folded_hands:

3

Hi @laekipia,

Welcome to the Auth0 Community!

I understand you’ve encountered issues with the login page on both iOS and Android simulators display a blank page even though it works fine on actual devices.

I have encountered this issue happening recently and the suggested fix is to update everything to the latest version for the React Native, Auth0 React Native SDK, and iOS 18.4 or newer.

For more details on this, I recommend checking out this related thread.

Let me know how this goes for you.

Best regards,
Rueben