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Stuck during login process

failed-login

#1

I’m using the following libraries in my local development setup:

    "auth0-angular": "^4.1.0",
    "auth0-lock": "^v9.1.4"

When I login in the application, I see a popup with a message beneath it (for a very short while): “enter your credentials in the popup window”. When the popup goes away, I am not redirected to the authenticated page of my application, and only part of the login dialog is visible on the screen.

Some extra checks that I did:

  • I am indeed not authenticated (I can verify this by trying my authenticated dashboard
  • Allowed callback URL’s are OK
  • CORS is OK
  • No errors in the javascript console
  • Sign up works partly: user is created, but again I am not redirected correctly

I know the libraries are a bit out of date but I have a similar application in production with the same version and that application works! I cannot figure out the difference :frowning:

Thanks


#2

Are you using Popup mode for Lock? If so, the browser will not be redirected, and will instead be handled in the callback function:
https://auth0.com/docs/libraries/lock/v10/popup-mode#using-popup-mode

Capturing a HAR file of the issue would also be useful:
https://auth0.com/docs/har. Please remember to remove any passwords or sensitive information before uploading it.


#3

Hi prashant,

Thanks for taking the time to answer.
Your tips will come in handy for troubleshooting in the future.

I eventually did find the problem though.

It seems that one of the libraries below introduced some incompatible change

"auth0-angular": "^4.1.0",
"auth0-lock": "^v9.1.4"

If fixed it by pinning the versions (notice the version range is gone)

"auth0-angular": "4.1.0",
"auth0-lock": "v9.1.4"

#4