Shopify email verification process

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Hello,
I have set up a Shopify B2B store with Auth0 identity provider.
Auth0 tenant uses Username-Password database.

After users create an account on Auth0, they are redirected to a waiting screen on Shopify account (hosted on shopify) where they ask user to click on a link once email has been verified with Auth0 (“I have verified my e-mail address”).

However, if registering with an erroneous email address (for example with a typo), user will get stuck on this waiting screen with no return link and no escape.

At this point user has no possibility to logout from Auth0, and no redirection to the store. If user manually goes back to the store URL and tries to login, he will be logged in Auth0 and will end up on the same waiting screen.

Is this a Shopify issue or something that can be improved in Auth0 settings?

Best Regards,
Chris

3

Hi @cbuguet
Welcome to the Auth0 Community!

I am sorry about the delayed response to your inquiry!

Unfortunately, this is an issue caused by the Shopify store behavior since it allows user creation prior to the verification email being confirmed. I would suggest to reach out to them regarding this issue and potential workarounds/fixes to the issue at hand.

Best regards,
Remus

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