Search by Username does not Return Result Even When User Exists

Knowledge Articles
1

Overview

On the Auth0 dashboard user page, searching by username does not return results even when the user exists when the “Search by User” option is selected. However, selecting “Search by Lucene Syntax” returns the results.

Applies To

  • User Search

Solution

The Management Dashboard search bar’s Search by User option searches only on normalized user fields. It is not expected behavior to search for users by username, as the username is not always required and is not part of the normalized user schema.

  • Lucene syntax is implemented with a different search mechanism, which allows users to search on non-normalized fields.
  • See Normalized User Profile Schema for the list of normalized user schema.