SAML not passing thru to AWS

HI all,

We are using AWS and trying to allow users to log into an application using SAML, however it appears to fail every time, and to us it does not appear to even get to AWS.

We have reached out to Auth0 for support but unfortunately not got much

this is what we see in our logs about the failure (we think its not even getting to AWS

“date”: “2019-”,
“type”: “fu”,
“description”: “Wrong email or password.”,
“connection”: “Username-Password-Authentication”,
“connection_id”: “con_",
“client_id”: "JnbAOuedf
“client_name”: “All Applications”,
“ip”: “”,
“user_agent”: “Chrome / Windows 0”,
“details”: {
“error”: {
“message”: “Wrong email or password.”
“device_id”: “v0:257bf2d0-c85b-xxxxxxxx”
“user_id”: “”,
“user_name”: “name@internal.domain”,
“strategy”: “auth0”,
“strategy_type”: “database”,
“log_id”: “900xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx”,
“_id”: "90020190826xxxxxxxxxxxxxxxxxxxxx,
“isMobile”: false

Any assistance would be appreciated