Auth0 Home Blog Docs

Rules are not being called

+1. We’re experiencing the same issues with newly created applications and rules not being called.

1 Like

Thank you already checking this. Will let you know about our findings as soon as we track the root cause!

1 Like

We’ve been able to reproduce the issue internally. It’s just has been escalated to the team responsible for that part of the stack. Will provide you with an update on this soon!


Quick update on this

The team is currently working on deploying a fix.

1 Like

FYI, this appears to be working for me now.
I was just adding a test for this to my postman collection and it started passing!

1 Like

Great to hear that @jtwiggs! I’ll keep everyone updated once it gets back to normal for everyone!

Sorry for the inconvenience!

The rules still don’t work for me. I’ve now the last 15 minutes disabled and reenabled them, I have edited rules, and still they do not seem to be run when tokens are issued for an application.

EDIT: My tenant is under

same here, just finished my setup process trying to add user_metatdata via rules,
and rules are not being called :frowning: (no logs records) it only works with the “TRY ALL RULES…”

I tried to add new rules to an existing Auth0 tenant yesterday and again today but each time ran into this same issue. The rule is not executed as part of the login process from our website, but if I click the “Try all rules” on the dashboard the rule is executed as expected.

If I modify an existing rule everything is fine. However, in my case I would need to run a new rule before a rule generated by the Authorization extension, so I cannot create a work-around this way.

Do you have any ETA for the fix? This is blocking us from taking our project to production.

Hey everyone!

Thank you everyone for reporting those! For future reference you can always check our status websites to see what’s happening and what’s the potential ETA for solving this.

As far as I can see from our status page it should be resolved by now:

Let me know if anyone still face this!

I noticed on the incident status link that this should already be working.

I have for 5 minutes ago tested, and no, my rules are not executing.
For instance I created this new rule:

function (user, context, callback) {
return callback(new UnauthorizedError(‘This app is unavailable due to tests’));

When I click on “Try all rules” in the dashboard, then selects the Username-Password-Authentication connection (=standard Auth0 database), I get the expected

“error”: “unauthorized”,
“error_description”: “This app is unavailable due to tests”

but I can still login from a SampleMvcApp, and the IDtoken is very fresh ( “updated_at”: “2019-03-07T13:18:11.719Z”)

So from my perspective this issue is not resolved.

Hi Ola, for me it is working right now (this is why I marked the thread as resolved).

Have you tried to remove the rule and recreate it?

@dennis.hellmich please for future reference if you ever come by similar thread please do not mark it as resolved unless it works for everyone. Thank you!

@olabackstrom i just reached back to the team. Will get back to you soon on what steps you should take then!

It seems like not all tenants affected have been fixed already.

For those who still have problems it is advisableI to remove and re-create the application that is having problems. Going for this solutions will delete all the settings you had for certain app in the dashboard but you can easily manage that by restoring all the settings using deploy-cli to backup clients and restore.

We’re still working on having all tenants-affected fixed. Will let you know once I have any update to share!

I followed your workaround, so I removed the application in the dashboard, and recreated it.
(The rules now work.)
From my perspective this is good enough, since the app hasn’t gone public. But I’m not too happy about the possibility for something like this happen in future production, having more than 20h before a workaround is provided.
EDIT: clarified that the rules now work

1 Like

@olabackstrom as you see once the first accident was reported we immediately escalated it and the responsible team started monitoring that. Also we communicated regularly on our status page what’s happening.

The engineering team needed to detect how many tenants were affected and immediately started evaluating what fix should be implementing having time / severity / etc in mind.

One more thing I’d like to add is that if someone is a paid customer then it’s best to open a support ticket as there’s always someone at the watchtower who will be able to help more immediately especially in outages scenarios.

I don’t want to assure you saying anything that didn’t happen but that’s how the process looked like. What I can do is to once more apologise for any inconvenience! If you’d like I can also relay additional feedback to appropriate team.

1 Like

@konrad.sopala Is it possible, that rules are still not executed when accessing the /userinfo endpoint?

Let me reach back to the team and see if it’s possible. Will get back to you shortly!

Quick update

The engineering team is in the process of writing a script to fix left tenants that were affected by this issue. A quick fix to get unblocked is to delete and recreate the affected application/client as I mentioned above.

@konrad.sopala thanks for the feedback, and of reminding me that for production use there’s a separate channel with support tickets that could be used in a similar situation, and thus get faster feedback & trouble resolution.

Indeed, I’m on a free tenant as of now, and I think Auth0 has made it very easy to climb onboard, excellent tutorials and documentation. And good posts from you in the forum!

1 Like