Restore users deleted along with connection

[vtereshyn]

Good day!

We’ve removed the email connection in one of our tenants, so we lost users created within that connection. Is there a way to restore users somehow? Thank you

FYI @dan.woda

[vtereshyn]

If it is not possible than will be good to receive at least of list of removed user ids

[dan.woda]

Hi @vtereshyn,

You can retrieve a list of the deleted users by looking at the log operations. Take a look at this FAQ:

Request the List of Deleted Users

Problem Statement How to get the list of users deleted last month Solution You can search for the deleted user’s within the last 30 days from Dashboard → Monitoring → Logs by adding the below filter: type:sapi AND description:"Delete a User" or type:"sdu" Please be noted that the 30 days period may vary depending on your subscription level as specified in the Log Data Retention policy: https://auth0.com/docs/deploy-monitor/logs/log-data-retention

[vtereshyn]

No, I can’t. These logs show only users deleted directly through the API or through Dashboard. In my case users have been deleted along with email connection through the API call. Is there a possibility to restore connection and all their users? Or just users? Or at least get their ids?

[dan.woda]

@vtereshyn,

Unfortunately, no, we don’t keep a backup of users. I wish I had a better answer, but the action is not reversible.

[vtereshyn]

Thanks for your response

[vtereshyn]

If I found some of user’s emails and user ids, is there a way to import this data and assign them to a new email connection?

[dan.woda]

Hi @vtereshyn,

You can import users with Bulk User Imports or via the management API.