Hi
When our user is trying to reset a password, a password restore email is not sent. In logs we can see:
{
“date”: “2019-04-11T14:20:05.209Z”,
“type”: “fn”,
“description”: “YYYYYYYYY@gmail.com”,
“connection”: “Username-Password-Authentication”,
“connection_id”: “”,
“client_id”: “4klfih5DCp4zje6t04uYYYYYYYYY”,
“details”: {
“email_type”: “reset_email”,
“to”: “YYYYY@gmail.com”,
“error”: “Cannot read property ‘length’ of undefined”
},
“log_id”: “9002019041114200520978954655322628553950313371XXXXXXXXXX”
}
Please advise what might be wrong.
Versions of libraries
https://cdn.auth0.com/js/auth0/9.10.1/auth0.min.js
https://cdn.auth0.com/js/polyfills/1.0/object-assign.min.js
It does not happen with all users, but with just few.
Any advise?